privacy policy

1. Information We Collect

We collect personal information in the following ways:

Information you provide directly:
When you contact us, request a quote, or book a service, we may collect your name, phone number, email address, property location, and any details you provide about your balcony or service needs.
Automatically collected information:
Our website may automatically collect data such as your IP address, browser type, and browsing behavior through cookies or analytics tools to improve website performance.
Payment information:
If you book online, we collect limited payment details through secure third-party payment processors. We do not store full credit card information on our servers.

2. How We Use Your Information

We use your information to:

Schedule and complete your requested services
Communicate about bookings, quotes, or service updates
Process payments securely
Improve our website and service quality
Comply with legal and safety requirements

We do not sell or rent your information to third parties.

3. Information Sharing

We may share limited information only with trusted partners or vendors when necessary to provide our services (e.g., payment processors or scheduling platforms).

We may also disclose personal data if required by law, regulation, or to protect the safety of our customers or employees.

4. Cookies and Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors interact with our site. Cookies help us improve functionality and enhance user experience.

You can disable cookies through your browser settings at any time.

5. Data Security

We take reasonable precautions to protect your personal information against unauthorized access, alteration, or disclosure. While no system is entirely secure, we follow industry-standard best practices for data protection.

6. Data Retention

We retain personal information only as long as necessary to fulfill service obligations, comply with legal requirements, or maintain business records.

7. Your Rights

You have the right to:

Access and review the personal data we hold about you
Request corrections to inaccurate or outdated information
Withdraw consent for future communications

To make a request, contact us at info@balconyboyz.ca.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites. Please review their policies separately.

9. Updates to This Policy

We may update this Privacy Policy occasionally to reflect new legal requirements or business practices. The revised date will always be shown at the top of this page.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or data practices, please contact us:
📧 info@balconyboyz.ca